ATC Heaven

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Contact Us

For all enquiries please email sales@atcheaven.com. Sometimes, due to the nature of emails, you may think we have not replied, this is not true, we reply to every email we receive, usually within 24Hrs.

If you have not received a reply first check your junk mail folder or email settings. Please feel free to re-submit your enquiry if you haven’t heard within 48 hours.

Really weird office hours! Yes, we have weird hours so it is always best if you can email.

Shipping info

Most items are shipped via the postal service. We find this to be the best option, it is cost effective, reliable and reasonably fast.

We currently ship parts overseas to customers in Canada, UK, Japan, Germany, New Zealand etc. Basically anywhere there is a reliable post service.

Ordering

Just add your items to the shopping cart, when complete, finalize and add your details, the cart will send us the order and cc a copy to your email address, if you don’t receive this check to make sure you have given us your correct email address.
Order can then be processed.

Direct DebitPayPal

Got a Paypal account. We accept paypal

Credit Cards

Don’t have a paypal account, no worries, you can use your credit card to fund your purchase, simply select credit card option at the checkout and enter your card details. Please note we do not hold any card details, all processing is done by our nominated third party “Stripe”

Where’s My Parts

Sometimes I receive an email demanding this. Please understand I do my best to ship parts promptly. Sometimes I may have to print out decals which are out of stock. This generally adds a couple of days to despatch times. Shipping to overseas customers generally takes around two weeks but there is no use emailing me on the 15th day demanding to know where your parts are. Its in the lap of the postal gods who I have no control over.

Tracking Numbers

We don’t normally have these as they only come with the premium postal service which is invariably more expensive than the part beings sent. We find the postal service very efficient and vary rarely does anything get lost. Sometimes takes longer than expected but in the end gets there in 99.9% of cases. Of course if you want tracking we can offer that. Just ask.

Location Info
ATC Heaven, Woodlands Estate Thornton

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