Contacting
Us.
For all enquiries please email sales@atcheaven.com
or SMS 0406 763081
Sometimes, due to the nature of emails, you may think
we have not replied, this is not true, we reply to
every email we recieve, usually within 24Hrs.
If you have not recieved a reply first check your
junk mail folder or email settings. Please feel free
to re-submit your enquiry if you haven't heard within
48 hours.
If you really need to talk to a Human, you may phone
between the hours of 4pm and 6pm weekdays, 0404 968
406. if no answer please leave a message or an SMS
to 0406 763081. Please understand this is a small
business, I simply don't have the capacity to reply
to phone enquiries, email works much better.
Shipping info.
Most items sent within Australia are via Australia
Post, this is a fairly inexpensive method of freight
when small parts are involved.
For larger parts you may specify your preferred carrier
or I can try and get the best deal relative to the
order.
We currently ship parts overseas to customers in the
US, Canada, UK, Japan, Germany, New Zealand etc. Please
contact us for a shipping estimate.
Ordering (Australian
Customers)
Best method is to add everything
you need to the shopping cart, don't finalise but
simply copy and paste the cart contents into an email.
We can get back to you with a total and shipping costs
then best work out payment options.
Payment.
Within Australia items may be sent
COD post, Send us a cheque or direct debit to our
bank account.
 we
accept Paypal for OUT
OF AUSTRALIA orders!. If you are in Australia
please enquire first.
NOTE: We
are trialing a new shopping cart! however it is difficult,
if not impossible to calculate postage fairly with
this method.
Out of Country customers
please use this function and after your order is packed
we will advise of the postage costs.
All orders within Australia, please email first.
Shipping Costs for Customers
outside Australia.
When using the shopping cart function
shipping costs are not included. These will be billed
to you once the order is packed and ready for postage.
We charge "Actual" shipping costs only,
nothing added, no handling charge, what it costs is
what you pay.
All items in store now have a weight included, simply
add up all the weights of individual items in your
order and refer to the chart for an estimate of what
your shipping cost will be. Dont forget to allow a
little extra weight for the packaging!
See this link for a shipping cost calculator click
here
If you already know what your postage
cost will be you can use this Paypal button to fund
your shipping. The button price is set at $1 so you
have to use multiples of this to arrive at the correct
figure, say your postage is $13.80 you need to type
in 14 in the quantity column. Sorry but this funtion
doesn't allow for portions of $1
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